Customers using our service will make payment in advance by PAYPAL. Card holder information is held by the third party and not HistoPIC Where an item becomes liable to the payment of VAT, this is included within the stated price.
Printed items will be despatched within two working days of your order being transmitted to our print partners. Delivery within the UK and to overseas destinations is via selected national carriers. Upon receipt, please examine your order to ensure that there are no visible signs of damage. In the event that there are missing, damaged or incorrect packages, please contact within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. If your order was damaged during delivery (or other quality concerns), we invite you to return it for a full refund (minus shipping charges) by following these simple steps:
Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
We will typically issue your refund within 48-72 hours of receiving the package. For international returns, please contact Customer Support.